At FirstWalkShoesNepal.com, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help with our refund and returns policy.
1. Eligibility for Returns
You may request a return if:
- The item is unused, unworn, and in its original packaging.
- You request the return within 7 days of receiving your order.
- The product is damaged, defective, or different from what was ordered.
Note: Items that show signs of wear, damage from use, or are returned without original packaging will not be eligible for a refund or exchange.
2. Non-Returnable Items
The following items are non-returnable:
- Items on sale or discounted under special promotions
- Gift cards or vouchers
- Customized or special-order products
- Items returned beyond the 7-day window
3. How to Initiate a Return
To begin a return or exchange process:
- Email us at info@firstwalkshoesnepal.com with your order number, reason for return, and clear photos (if applicable).
- We will verify the issue and respond with further instructions.
- Returns must be shipped or dropped off at the address we provide.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If approved, your refund will be processed to your original payment method within 7–10 business days.
- Shipping costs (if any) are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
5. Exchanges
If you need a different size, color, or product, please mention it in your return request. Exchanges are subject to availability and follow the same return conditions.
6. Damaged or Incorrect Items
If you received a defective, damaged, or incorrect item, please notify us within 48 hours of delivery with supporting photos. We will prioritize your issue and arrange a replacement or full refund.
7. Shipping Costs for Returns
- If the return is due to our fault (e.g., wrong item or defective product), we will cover the return shipping costs.
- For other returns (e.g., change of mind), the customer is responsible for the return shipping cost.
8. Contact Us
If you have any questions about our refund and returns policy, please contact us:
Shubhakamana Footwear Industries Pvt. Ltd.
Sitapaila, Kathmandu, Nepal
Email: info@firstwalkshoesnepal.com
Website: https://firstwalkshoesnepal.com